Difficult Conversations
How to Discuss What Matters Most| By: | Douglas Stone; Bruce Patton; Sheila Heen |
| Publisher: | Penguin US |
| Print ISBN: | 9780143137597 |
| eText ISBN: | 9780593511695 |
| Edition: | 3 |
| Copyright: | 2023 |
| Format: | Reflowable |
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving